Same-day by 2pm
Orders placed by 2pm local ship same-day — the promise DTC makes.
DTC Ecommerce
Fulfillment for DTC Ecommerce Brands
DTC — direct-to-consumer — brands outgrow self-fulfillment in a predictable way: the garage gets slow, the promise gets broken in Q4, and returns turn into a spreadsheet. We take over the pick, the pack, the ship, and the returns loop, on integrations that connect in hours.
100+ integrations
Shopify sync is bidirectional and live in hours — not weeks.
Returns that restock
Loop, Returnly, and Aftership flows; restock only after inspection.
Trusted by 100+ growing brands
Current clients — 2026
What makes DTC different
Built for DTC ecommerce brands
A DTC brand is a promise made directly to a consumer, with no retailer in between to absorb the miss. These four capabilities are how the promise gets kept at $3M–$50M scale — the Calming Co. case study shows the stack at $35M+ annual.
Fast, accurate pick and pack
- Orders by 2pm local ship same-day
- Lot-coded pick lists, trained packers
- Branded inserts packed to spec every time
99.8% company-wide · 2026
Pick, pack, and ship discipline
A returns loop customers actually use
- Loop, Returnly, and Aftership integrated
- Customer-facing portal stays yours
- Disposition status flows back to CX
Restock only after inspection
Returns management in depth
Integrations that just connect
- Bidirectional Shopify sync, official API
- Setup in hours, not weeks
- One pool feeds DTC, Amazon, retail, B2B
100+ live integrations
See the integration layer
Peak scaling that holds
- Inventory staged ahead of BFCM
- Carrier auto-routing by weight and zone
- DDP and IOSS when peak needs the UK
Planned weeks ahead, not week-of
See the core fulfillment stack
DTC proof
How we perform for DTC brands
The Shopify cutover was the part we dreaded, and it was done before lunch. Inventory matched to the unit on day one, and it has stayed matched.
- Order accuracy
- 99.8%
- Order-level, company-wide — internally tracked
- Same-day ship cutoff
- 2pm
- Local time, orders placed before
- Platform integrations
- 100+
- Shopify, BigCommerce, WooCommerce + more
- Fulfillment nodes
- US + UK
- DDP + IOSS for international DTC
DTC FAQs
Questions DTC brands ask
Do you integrate with Shopify natively?
Yes — bidirectional sync via the official Shopify API. Inventory, orders, fulfillment status, tracking. Setup takes hours, not weeks.
Can I keep my Loop / Returnly?
Yes. We integrate with the major returns platforms (Loop, Returnly, Aftership Returns) and the customer-facing portal stays yours.
Do you handle international shipping?
Yes — DTC international with DDP (delivered duty paid) options, IOSS for EU, automated VAT calculation. UK fulfillment from our UK facility; the situation-level view is on UK expansion for US brands.
When does it make sense to leave self-fulfillment?
The usual tells: founders packing at night, a broken promise in Q4, storage overflowing, or a channel you cannot open because the operation cannot absorb it. If you are shipping a few thousand orders a month and growing, the math usually favors a 3PL sooner than founders expect.
Will our unboxing survive the move?
Yes — inserts, branded tape, and packing-slip copy are documented as a pack spec and packers are trained on it before the first order ships. Your brand voice is part of the operation, not a favor.
