Returns management — reverse logistics that doesn't kill your margin
Customer-friendly return portals, restock-or-dispose decisions, refurbishment for returnable items, dispose-to-spec for non-resellable. We make returns a manageable cost, not a chaotic one.
What is returns management?
Returns processing is the path a product takes after a customer sends it back. Inspection determines whether an item can return to inventory, needs refurbishment, or requires documented disposal.
A complete operational stack — not a-la-carte add-ons
Most 3PLs nickel-and-dime. Our base service includes the things you'd expect to be standard.
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Returns portal
Loop, Returnly, Aftership integrations + branded customer experience
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Sort + grade
Returnable, refurbishable, dispose — categorized on receipt
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Disposition documentation
Lot trace + photo evidence + disposal records (FDA-aligned)
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Restock automation
Sealed/untouched returns re-enter inventory after inspection
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Refurbishment
Light cleaning, packaging swap, requalification for returnable items
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Damaged disposition
Charity donation, recycling, regulated disposal — to your spec
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Returns analytics
Reason codes, SKU-level return rates, customer cohort tracking
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Wholesale returns
Retail-channel returns sorted, restocked, or disposed per agreement
Live in 30 days, not 90
White-glove onboarding designed around brand timelines, not generic 3PL playbooks.
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Discovery & quote
SKU mix, channel split, peak patterns. Custom quote in 24 hours.
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Onboarding & integrations
Inventory transfer, Shopify/Amazon/ERP wiring, lot setup, AM assigned.
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Launch & scale
30 days to live. Monthly business reviews and elastic peak capacity.
The numbers that matter at scale
Real humans, real data. The monthly business reviews are the difference.
- Order accuracy
- 99.8%
- Across 1.2M+ shipments
- Cutoff to ship
- <24hr
- 2pm local same-day
- Client NPS
- 4.9★
- Satisfaction score
- Avg cost saved
- 23%
- Switching from generic 3PL
Questions before signing
What returns can be resold?
Sealed, untouched, in-window returns — typically 30-50% depending on category. We sort + grade on receipt.
What about FDA-regulated products?
Cosmetic, supplement, and food returns generally can't be resold. We document, dispose to FDA-aligned standards, and provide audit-ready records.
Do you support Loop / Returnly?
Yes — both, plus Aftership Returns. Customer-facing portal stays yours; we handle the back-end disposition.
